GEOFFREY "CHIP" OTTLEY II

Operational Systems Engineer | Network Administrator | Competitive Intelligence Instructor

chipottley.com | +1 (813) 421-5412 | get@chipottley.com | linkedin.com/in/chipottley

PROFESSIONAL SUMMARY

Highly experienced and adaptable Systems and Network Engineer with a strong background in managed IT services, infrastructure design, and administration. Proven expertise in simplifying complex technical concepts and communicating effectively with C-suite executives and diverse audiences alike. Skilled critical thinking instructor with a focus on public sector intelligence and financial crime prevention. Adept at leveraging AI tools for enhanced productivity and analysis. Committed to delivering high-quality results with strong organizational, time management, and problem-solving skills.

PROFESSIONAL EXPERIENCE

Founder | My People LLC | Cincinnati, OH 2022 – Current

Established and managed a solutions engineering firm, specializing in delivering smart hands IT consulting services.

Oversaw all aspects of business operations, including client acquisition, project management, and financial oversight.

Provided expert-level, hands-on technical support and implementation for diverse client IT infrastructures.

Strategic Information Engineer | National De-escalation Training Center | Cincinnati, OH (Remote) 2021 – 2023

Established and maintained enterprise, academic, and governmental relationships.

Served as a Member of the Board of Directors and Executive Counsel, advising individual regional centers on IT best practices.

Instructor: Program for Competitive Intelligence | USF MUMA College of Business | Tampa, FL (Onsite) 2012 – 2017

Engineered a graduate-level curriculum that blended case-based competitive analysis with "outside-the-box" ideation, resulting in 300+ students now in TS/SCI roles in US government intelligence and Citigroup AML roles for all the Americas.

Coached cohorts of students in strategic foresight and analytic methodologies, equipping future leaders to tackle real-world business and geopolitical challenges with data-driven, creative solutions.

Senior Consultant, CA Nimsoft Enterprise Network Monitoring Solution | Aspire Technical Professionals | Tampa, FL (Remote + Onsite) 2013 – 2015

Drove comprehensive observability across global client infrastructures by utilizing CA Nimsoft (UIM) for product design, implementation, and administration. Certified as a Nimsoft Engineer, Administrator, Implementation Specialist, and Trainer.

Trained and educated CA Nimsoft customers worldwide on leveraging the platform for proactive monitoring, troubleshooting, and maintenance, ensuring robust global infrastructure health.

Established industry-standard architecture and proven best practices to deliver consistent performance and reliability across enterprise networks.

Senior Services Engineer (NOC & Onsite) | Citrus Computers | Tampa, FL 2012 – 2013

Served as Onsite Senior IT Administrator for Bauer Foundations USA HQ (100+ end users; onsite and remote).

Standardized IT processes and procedures, administering entire IT infrastructure including network (wired, wireless, WAN, VPNs), servers (MS Exchange, Active Directory, Backups, Patch Management), all end-user issues for USA HQ site, WAN site in Tennessee, and the Service Desk in Germany.

Managed network LAN & WAN design, configuration, implementation, and support.

Managed issue resolution for network, hardware, software, and end-user support.

Systems Engineer (NOC) and On-Site Sr. Network Administrator | I.T. Authorities / National Forensic Science Technology Center | Tampa, FL / Largo, FL (Classified: SECRET) 2010 – 2012

Managed network infrastructure (100+ end users – onsite and remote), maintained all onsite servers (3 server rooms with multiple racks), virtual servers (AD, Backups, Exchange, Websense, Acronis).

Prepared Mobile Forensics labs for deployment to Iraq and Afghanistan.

Provided classified FBI and Socom training support.

Standardized all IT processes and procedures for the facility, including the design of new user machines and images.

Performed ticket resolution via NOC/Service Desk, Kaseya, Autotask, and email.

Production Staff | 20th Century Fox Productions (On-set management) 2018 – 2019

Orchestrated on-set logistics for the hit series Empire, directing workflows for cast and crew members, and guaranteeing that daily shooting targets were met under tight deadlines.

Streamlined technical and human resource allocation, which cut average setup times and ensured seamless transitions between scenes.

CORE COMPETENCIES & TECHNICAL SKILLS

ServiceNow Platform Administration & Implementation: Platform Customization, User/Role/Group Management, Data Management and Import Sets, Service Catalog Administration, Flow Designer and Workflow Automation, Reporting and Dashboard Creation, Instance Security and Access Control, Application Development Fundamentals.

Salesforce Platform Configuration & Strategy: Business Analysis, Platform Customization, Flow and Automation Design, End User Training and Support, Reports & Dashboards, Administration.

Hybrid Infrastructure & Network Engineering: Enterprise-level Network Monitoring, Core Switching, Routing, Wireless Access Points (APs), Firewall Management, Virtual/Physical Servers, Storage Solutions (NAS, SAN, HDDs), and Architectural proficiency in SaaS/PaaS/IaaS models.

IT Service Management & Automation (ITSM): CA Technologies (Nimsoft NMS, Infrastructure Manager, Service Desk), Kaseya (Deployment, Configuration, Troubleshooting, Administration), AutoTask.

Backup & Security Tools: Symantec Backup Exec, Acronis, Ping, Symantec Endpoint Protection, McAfee, Kaspersky, Avast.

Productivity & Collaboration: Microsoft Office Suite, Google Workspace, SharePoint, DropBox, Slack, Microsoft Teams.

Professional Attributes:

Effective Communicator (Empathetic, Self-aware, Active Listener)

Conscientious (Self-regulating, Reliable, Trustworthy)

Adaptable (Insightful, Critical Thinker, Creative Problem-Solver)

Organizationally Aligned (Able to grasp and map global/C-level macro goals downstream to micro effects)

Hyper-Efficient Time Management

Strong Interpersonal Skills Across All Domains of Function

CERTIFICATIONS & TRAINING

ServiceNow Certified:

Systems Administrator

Salesforce Certified:

Administrator

Agentforce Specialist

FEMA Certified:

National Incident Management

Active Shooter Prevention

Workplace Security Awareness

CA Nimsoft Certified:

Administrator

Engineer

Trainer

Cisco Certified:

Network Technician (CCENT)

Network Associate (Trained 150 hours in-person)

VMware Certified:

VSP 5 (Sales Professional)

VTSP 5 (Technical Sales Professional)

CompTIA Certified:

A+ Remote Support Tech

Security+ (Trained - 150 hours in-person)

MECP Certified:

Mobile Electronics Installer

Other Training:

AWS Cloud Practitioner (Trained - 150 hours online)

MCITP (Trained)

EDUCATION

Salesforce Administrator (600-hour bootcamp) | Per Scholas | Cincinnati, OH | Completed 2025

CA Nimsoft SaaS Enterprise Network Monitoring: Engineer & Administrator | CA Technologies | San Francisco, CA | 2011

Information Technology | Aparicio-Levy Technology Institute | Tampa, FL | 2009 – 2010

Film and Television | Western Washington University | Bellingham, WA | 2000 – 2002